Fix fix fix. Please I have emailed you

I would like to know my character is gone I have spent much money and have had my juggernaut for years why is it now I have to go through gtarcade and where is my character like I said I have had my one character for years I'm not a level 1 like your gtarcade says that I won't be I won't start over I would rather quit I spent a lot of money I humbly ask you please set this issue right for a long time loyal gamer long time I would guess about over 5 years.