Mini client Pass

For about 2 months I have had the problem that the mini client pass READS that I have to be "Online 10 minute with Micro-Client (today)" in order to get the +20 to collect the daily Pass Rewards.

I have been logged on for several hours as I do everyday, I even leave it on overnight, and it never lets me collect the +20

Obviously I have been on for more than 10 minutes to complete all the Hot Events tasks.

Without collecting this I do not make it to the last day to collect the 500 Diamond prize. I do not even come close.

Is there anyway to get this fixed?