I would like my Diamonds please ..

I would like my diamonds please .... I can read and that is why I did the recharge ,, now follow through and pay me my diamonds please, I did the 10K recharge ,,, collected it in precious.... played event bonus an spent 31170 diamonds ,, went to diamond return and and could only collect the singles recharge 10 K spend 15 k and get 8500 ... but then it says single recharge 10 K spend 30K and get 20K this part didnt happen ,, and I would like my 20K please... smiles ,,, see I am even being polite ... lol so far