Erro no Registro do santuário

**Subject: Request for Refund and Compensation – Undelivered Purchases**

Hello GT Arcade Support,

I am contacting you regarding a problem with my purchases in Saint Seiya: Knights of the Zodiac.

During the **Sanctuary Registration** event, I purchased **three US$0.99 packs** through Google Play because I needed the three additional coins to claim the event's final reward.

Only **one** of the three purchases was successfully delivered to my account. However, **all three purchases were charged** to my Google Play account. The other two purchases were never delivered.

Because the items were not delivered, I requested a refund from Google Play, and the refund was approved.

Unfortunately, after the refund, I was unable to access my account normally until I paid the amount again. I paid again to restore access, but I still never received the missing items.

As a result, I not only lost the money from the failed purchases but also lost the opportunity to obtain the final reward from the **Sanctuary Registration** event.

I kindly ask you to investigate my account and provide an appropriate solution by:

* Delivering the missing items and restoring my event progress if possible; or

* Refunding the amount paid and providing fair compensation for the rewards I was unable to obtain due to this issue.

I have attached my purchase receipts, the Google Play refund confirmation, and the payment records for your review.

Thank you for your time and assistance. I look forward to your response.

Sincerely

PANDORA

ID.77968572418970060

A108 TROLL