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To reach Sage Payroll Customer Support, call (1-866-238-5180). The support team is equipped to assist with payroll processing, tax issues, and any payroll-related software inquiries or errors.

If you’re using Sage Payroll to manage your business’s payroll needs, you already know how valuable this software is for streamlining employee payments, tax calculations, and compliance tasks. But like any software, you might occasionally run into questions or technical issues. When that happens, getting in touch with Sage’s customer support is essential. This guide will walk you through the various ways to contact Sage Payroll customer support and get the help you need.

1. Use the Sage Help Centre

Before you reach out to customer service directly, it’s a good idea to check the Sage Help Centre. This resource is available 24/7 and offers a vast collection of articles, how-to guides, and troubleshooting tips for all Sage products, including Payroll.

You can search by topic or product version, and many users find answers here without needing to contact a support agent.

2. Sage Live Chat Support

One of the fastest ways to get help is through Sage’s live chat feature. To access it:

• Visit the Sage Support page.
• Select the Payroll product you’re using (e.g., Sage 50 Payroll, Sage Business Cloud Payroll).
• Look for the “Chat” option that appears during business hours.

Live chat is ideal for quick questions or minor technical problems.

3. Phone Support

If you prefer speaking with someone directly, Sage offers telephone support. The exact number depends on your region and the product version. For UK customers using Sage 50 Payroll, the typical support number is:

You’ll need to have your customer account ID or serial number handy to verify your account quickly. Keep in mind that phone lines are usually open Monday to Friday during normal business hours (typically 9 AM – 5 PM local time).

For other countries or Sage products, check the official Sage Contact Page for the appropriate phone number.

4. Sage Community Forums

Sage also hosts an active online community where users and Sage staff engage in discussions about common issues, updates, and tips. If your question isn't urgent, posting here can help you get advice from both experts and fellow users.

Visit the and navigate to the Payroll section.

5. Email and Support Tickets

While not the fastest method, you can also submit a support ticket or email Sage support through their customer portal. After logging in, you’ll be able to describe your issue, attach files if necessary, and track the status of your request.

This method is great for more complex problems that may require documentation or escalation.

Final Thoughts

Sage offers a variety of customer support options to help users resolve issues quickly and efficiently. Whether you prefer live chat, phone support, or self-service resources, help is always within reach. Knowing how to contact Sage Payroll support ensures that your business runs smoothly without payroll interruptions.

Need help right now? Head over to Sage Support to get started.