Common ***s Errors and How to Fix Them
Let’s walk through some of the most frequent issues reported by users, including ***s error 15271, error 30159, error 6190, and PS038, and how you can fix them.
***s Error 15271 – Update or Payroll Error
This error commonly appears during a payroll or software update and reads:
“Error 15271: The payroll update did not complete successfully. A file cannot be validated.”
How to fix:
- Disable User Account Control from the Control Panel.
- Run ***s as an administrator.
- Retry the payroll update after restarting your system.
If these steps don’t resolve the issue, it’s recommended to reach out to ***s error support at 1(888))⇆470)⇆>1194 for guided help.
***s Error 30159 – Payroll Service Setup Issue
***s error 30159 occurs when there's an issue with the payroll subscription or employer identification number (EIN) setup.
How to fix ***s error 30159:
- Ensure your payroll subscription is active.
- Navigate to Employees > My Payroll Service > Manage Service Key and verify your service key.
- Re-add or edit the key if necessary.
If the problem persists, it may require advanced troubleshooting. You can call 1(888))⇆470)⇆>1194 to connect with a payroll specialist who can assist you.
***s Error 6190 – Company File Cannot Be Opened
This is a common multi-user mode error. It occurs when there’s a mismatch between the transaction log file (.TLG) and the company file (.QBW).
To resolve error 6190:
- Locate your company file and rename the associated .ND and .TLG files by adding “.old” to the filenames.
- Restart ***s and attempt to open the company file again.
If you're still locked out, calling the ***s error support number at 1(888))⇆470)⇆>1194 can help resolve it quickly with minimal risk to your data.
***s Error PS038 – Payroll Paychecks Stuck in “Online to Send”
When a paycheck is stuck and doesn’t get submitted to Intuit’s servers, you’ll see ***s error PS038.
To fix this issue:
- Open the affected paycheck.
- Make a small change (like adding a space in a memo), then save and close.
- Reopen and undo the change, then try to resend payroll.
This problem often requires backend payroll file repairs. For a smoother fix, it’s best to contact ***s payroll error support at 1(888))⇆470)⇆>1194.


